Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 2 business days. Standard US delivery is estimated at 5–7 business days after the order ships. Express shipping is available at checkout.

How much does shipping cost?

Standard US shipping is $8 and is free on orders over $75. Express shipping is $15. International rates, when available, are calculated at checkout.

How do I track my order?

You will receive a shipping confirmation email with tracking information as soon as your order ships. Please allow a little time for the carrier's tracking page to begin showing movement.

Can I change my shipping address after ordering?

Contact us through the contact page as quickly as possible with your order number and the correct address. We will try to update it before fulfillment, but changes cannot be guaranteed after an order has entered processing or shipped.

Can I change or cancel my order?

Send us a message as soon as possible. We will make every reasonable effort to help before fulfillment begins, but an order cannot always be changed or canceled once it is being prepared for shipment.

Do you ship internationally?

We ship to select international destinations. Availability and pricing are shown at checkout. Customers are responsible for any customs fees, duties, taxes, or import requirements charged by their destination country.

What should I do if tracking says delivered but I cannot find my package?

First check around the delivery location, with household members, neighbors, a front desk, or mailroom, and review the carrier's tracking details. If the package still cannot be located, contact the carrier and then message us with your order number so we can help review the situation.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items should be unused and in their original packaging where possible. See our Return & Refund Policy for full details.

How do I start a return?

Message us through the contact page with your full name, order number, the email address used at checkout, and the reason for the return.

What if my item arrives damaged, defective, or incorrect?

Contact us as soon as possible and include your order number, a description of the problem, and clear photos when helpful. We will review the issue and work to make it right. Return shipping for confirmed defective items is on us.

When will I receive my refund?

Once an approved return is received and inspected, the refund is issued to the original payment method. Your bank or card provider may need additional time to post the credit.

Products & Use

Are your products medical devices?

No. Products sold by The Recovery Room are wellness and comfort items and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

How do I know which product is right for me?

Start with the product description, intended use, size information, included accessories, power or plug details, and manufacturer instructions. Consider the space you have, how often you expect to use the item, and whether you want a quick everyday tool or a larger at-home recovery product. Contact us when a listing detail is unclear.

Are results guaranteed?

No. Comfort, fit, and individual experience vary. Product descriptions explain intended use, but they are not a promise of a particular medical or physical result.

Do electrical products use US plugs?

Most do, but there are exceptions. The Air Compression Recovery Boots currently ship with an EU-style plug and require a compatible US adapter. Any known plug requirements are noted on the product page, so please review them before ordering.

Where can I find care and use instructions?

Follow the manufacturer's instructions included with the product and any guidance listed on the product page. Do not use an electrical or powered product if the cord, plug, housing, or other components appear damaged.

Should I speak with a healthcare professional before use?

Please do so when you are pregnant, have an implanted device, have a medical condition, recently had a procedure, take medication that may affect safe use, or are unsure whether a product is appropriate for you. Stop using a product if it causes pain, numbness, dizziness, skin injury, or other concerning symptoms.